Refund Policy

1. Our Refund Commitment

At Hanify, customer satisfaction is important to us. If you experience an eligible issue with your order, we aim to handle your return, replacement, or refund request fairly and according to this policy.

2. Eligibility for a Return

A product may be eligible for return if it is damaged, defective, incorrect, or significantly different from the product ordered. The item should remain in appropriate condition with its original packaging, accessories, manuals, and other included items where applicable.

3. Return Request Period

Customers must contact Hanify within the applicable return period after receiving their order.

Return Request Period: [Add Your Period, e.g. Within 7 Days of Delivery]

Requests submitted after the stated period may not be eligible unless otherwise required by applicable law.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team promptly. Provide your order number, description of the issue, and clear photos or video evidence showing the product and its condition so we can review your request.

5. Incorrect Product Received

If Hanify sends a product different from the item you ordered, please contact us within the applicable return period. After verification, we will provide the appropriate return, replacement, or refund solution.

6. Conditions for Returns

To qualify for a return, the product should generally be returned with its original packaging, accessories, manuals, components, and included items. Products that have been damaged through misuse, improper handling, unauthorized repair, or use contrary to supplied instructions may not qualify for return.

7. Non-Returnable Items

Certain products may not be eligible for return where they have been used beyond what is reasonably necessary to inspect them, physically damaged after delivery, altered, repaired by an unauthorized party, or returned incomplete. Any product-specific return restrictions will apply where clearly communicated before purchase.

8. Return Approval Process

Please contact Hanify before sending any product back. Our team will review your request and provide return instructions where the request is eligible. Do not send a parcel back without receiving the applicable return instructions, as this may delay processing.

9. Replacement of Products

Where appropriate, an eligible defective, damaged, or incorrect product may be replaced instead of refunded. Replacement availability depends on product stock and the circumstances of the claim. If a suitable replacement is unavailable, another applicable resolution may be offered.

10. Refund Processing

Once an eligible returned product has been received and inspected, we will notify you regarding the outcome of your request. If a refund is approved, it will be processed through an available refund method.

Estimated Refund Processing Time: [Add Your Processing Time]

Processing times may also depend on the payment method or financial service provider involved.

11. Return Shipping Charges

Responsibility for return shipping charges depends on the reason for the return. If the return results from an incorrect, damaged, or defective item supplied by Hanify, applicable return arrangements will be communicated by our support team. For other eligible returns, shipping charges may apply according to our stated terms.

12. Contact Us for Returns & Refunds

To request a return, replacement, or refund, please contact the Hanify customer support team with your order information and details of the issue.

Phone / WhatsApp: [Add Contact Number]
Email: info@hanify.pk
Order Number: Please include your order number when contacting us.